Concierge Support
How may we help?
Our concierge team is here to assist with bookings, rescheduling, memberships, refunds and bespoke requests. We respond to every message personally, seven days a week.
WhatsApp · Fastest
Message the concierge
+971 52 196 2284
Private Line
Call us
+971 52 196 2284
Write to us
support@pnsroyal.com
Follow & DM
@pnsroyal
Hours
Concierge: 9:00 – 23:00 GST, daily.
Appointments: 9:00 – 22:00 GST, daily. After-hours by request.
Cancellations & refunds
Cancel from your reservations page and your payment is refunded in full to the original method. For assistance, message us on WhatsApp and we will process it immediately.
Service area
Emaar South, Dubai and Greater Dubai. Travel outside our standard area is arranged on request.